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(647) 774 56 86Email us at
contact@gforcemoving.ca
This Cross-Border Moving Policy (the “Policy”) sets out the rules that apply when G Force Moving Company Inc. (“G Force Moving,” “we,” “us”) provides cross-border moving services from Ontario to the United States. It explains what we do, what you must do, the documents and customs forms you are responsible for, and how risk, cost and liability are allocated when goods cross the Canada–U.S. border.
This Policy works alongside your Moving Services Agreement and our Terms and Conditions. When you book a cross-border move, the signed Moving Services Agreement is the full and binding contract for that move. If anything in this Policy conflicts with that signed Agreement, the Moving Services Agreement controls. This Policy forms part of our Terms and Conditions.By requesting, booking or proceeding with an Ontario-to-USA move, you confirm that you have read, understood and agree to this Policy.
We provide long-distance, cross-border moving from Ontario to any U.S. state, including packing services arranged as part of that move. We move your goods from an Ontario origin to a U.S. destination.
We do not:
Our service is the transportation and handling of your household goods. Everything to do with customs status, eligibility, duties and admissibility of the goods is your responsibility, as set out below.
For every Ontario-to-USA move, you are the exporter of the goods from Canada and the importer of record into the United States. This is the most important point in this Policy.
This means:
We transport the goods. We do not, and cannot, vouch for your eligibility to import them duty-free or for the admissibility of any item.
You are responsible for obtaining, completing and providing accurate documents before your goods reach the border. Customs clearance for cross-border movers depends entirely on the paperwork — missing or inaccurate documents are the leading cause of delay, storage charges and additional fees, all of which are billed to you.
You must give us complete, legible copies of all required documents by the deadline we specify. We may refuse to load, may hold goods, or may delay departure until correct documents are received, at your cost.
Most non-restricted personal and household effects moving from Ontario to the United States do not require a Canadian export declaration. U.S.-bound goods and personal effects are generally exempt from CBSA export reporting.
However, controlled, restricted or regulated goods still require the proper permit, licence or certificate, regardless of value or destination. This includes (without limitation) firearms and ammunition, certain technology, cultural property and antiques, and other controlled items. You are solely responsible for determining whether any item you tender is restricted and for obtaining every required permit before the move.
Reference resources:
If your shipment does require a Canadian export declaration, you are responsible for filing it and for providing us the proof-of-report number before export.
You warrant that you will not tender any prohibited, restricted, controlled, hazardous, dangerous or undeclared item, and that everything you give us is accurately described.
You must not tender, among other things: cash, jewellery, securities, deeds, identification, prescription or controlled medication, weapons and ammunition (without proper permits), explosives, flammables, compressed gases, illegal substances, plants, seeds, perishable food, live animals, or any item prohibited or restricted by Canadian or U.S. authorities.
If a prohibited or undeclared item is found in your shipment, we may remove it, refuse to transport it, or surrender it to the relevant authority, and you remain responsible for all resulting fines, charges, delays and consequences.
As importer of record, you pay every charge associated with crossing the border. This includes, without limitation:
These charges are payable by you directly to the relevant party or, where we are billed first, reimbursed to us on demand. No claim, dispute or chargeback may be raised against us for charges imposed by a third-party authority. Per our Terms and Conditions, unpaid amounts are overdue after 24 hours, accrue interest at 1.5% per month (19.56% per year), and a $50 administration fee applies to returned or dishonoured payments.
We strongly recommend you appoint a licensed U.S. customs broker to clear your household goods. We can transport to or coordinate with a broker, but we do not act as your broker and are not responsible for the broker’s acts, omissions, fees, timelines or decisions. Clearance is between you, your broker and the customs authority.
Border crossings are controlled by government authorities, not by us. Accordingly, we are not liable for any delay, inspection, hold, re-routing, seizure, refused entry, damage caused by an official examination, or any loss arising from a customs or border action, whether on the Canadian or U.S. side.
Where a border event causes our crew or equipment to wait, return or re-attend, the resulting waiting time, re-delivery and storage are billed to you at the Service Rate set out in your Work Order.
You are responsible for the accuracy of every declaration, value, inventory and statement made in connection with your cross-border move, whether prepared by you or based on information you supplied to us.
You agree to indemnify, defend and hold harmless G Force Moving, its employees, drivers, agents and subcontractors from and against any and all claims, fines, penalties, duties, taxes, interest, seizures, legal fees (on a full-indemnity basis), storage costs and other losses arising out of or relating to:
This indemnity survives completion of the move and termination of the Agreement.
For cross-border and long-distance moves, any pickup, transit or delivery window is an estimate, not a guarantee. Border processing, weather, mechanical, routing, consolidation and authority actions are outside our control. We are not liable for delay, or for any loss, cost or inconvenience arising from delay. Time-sensitive arrangements at destination are made at your own risk.
Payment terms follow your Moving Services Agreement and our Terms and Conditions: a deposit confirms the booking and is non-refundable except where required by law, and the balance is due in full upon completion of loading and before your goods are unloaded at the final destination.
For U.S. transactions we accept cash, debit, credit card (Visa, Mastercard, Amex), Interac e-Transfer and Zelle. Duties, brokerage and any border charges are separate from our moving charges and are your responsibility as set out in Section "Duties, taxes, brokerage and all border-related charges".
Our liability for loss of or damage to your goods on a cross-border move is governed by your Moving Services Agreement and our Terms and Conditions. Unless you declare a higher value in writing before the move, goods are released to us at $0.60 per pound, per article — the default released value protection, which is not full-replacement insurance.
Our total liability for any move will not exceed the lesser of that released value, any higher value you declared in writing, or the total amount charged for the Services. We recommend arranging additional transit coverage through your insurer or a third-party moving-insurance provider for high-value cross-border moves. We are not liable for the contents of cartons you packed yourself, for inherently fragile or self-assembled items not packed by us, or for the condition of appliances and electronics.
Note any visible loss or damage on the delivery receipt at the time of delivery, before the crew leaves. Submit all claims to us in writing, with details and photographs, within seven (7) calendar days of delivery; claims after this period cannot be considered. All charges owing — including any border-related amounts — must be paid in full before a claim is reviewed. Loss, damage or delay caused by a customs or border authority is not a claim against us (see Section 8).
Vehicles, firearms, alcohol, tobacco, plants and animals are subject to additional U.S. and Canadian agency rules and may be restricted or prohibited. We do not transport or clear these items as part of a standard household move unless agreed in writing, and you are solely responsible for all special permits, agency forms and approvals — for example, U.S. EPA and DOT requirements for vehicles (epa.gov, nhtsa.gov) and ATF requirements for firearms (atf.gov). Confirm requirements with the relevant authority well before your move date.
This Policy is part of our Terms and Conditions and is read together with your Moving Services Agreement. We may update this Policy from time to time; changes take effect when posted, and continuing with a booked move means you accept the current version. Please check the “Last updated” date above.
This Policy is governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. You agree to the jurisdiction of the courts of Ontario. If any provision is found unenforceable, the rest stays in effect. Nothing in this Policy limits any right you have under applicable consumer protection law that cannot be waived.
Important: This Policy is provided for general information about our service and is not legal, immigration, customs or tax advice to you. Customs rules and forms change. You are responsible for confirming current requirements with the relevant authority, a licensed customs broker, or a qualified advisor before your move.
Got questions? We've got answers. If you don't see your question here, feel free to contact us directly.
Call us at 647 774 5686 to get the details and book your next move.
Message us at contact@gforcemoving.ca to get the details and book your next move.
