A deposit is required to confirm and reserve your move. It locks in your date and crew, and it’s applied to your final invoice — it’s not an extra charge, just part of your total paid up front.

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Deposits are non-refundable, except where the law requires otherwise, or where we cancel your booking and can’t offer you an alternative date. If your plans change, we don’t issue refunds — instead, we reschedule your move and carry your existing deposit over to the new date, as long as you give us enough notice.

Need a different date? No problem — here’s how to keep your deposit working for you.

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Put it in writing. All reschedule requests must be made in writing, by email to contact@gforcemoving.ca or through your booking contact (647) - 774 - 5686. A phone call alone doesn’t lock in the change.

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Give us at least 48 hours’ notice. If your request reaches us 48 hours or more before your scheduled start time, we move your deposit to the new date at no penalty.

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Less than 48 hours’ notice? If you reschedule fewer than 48 hours before your start time, the original deposit is forfeited and a new deposit is required to secure your new date.

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We’ll always do our best to fit you into the next available slot that works for you. The earlier you reach out, the more flexibility we have to match your preferred date.

Cancellations also need to be made in writing. Because deposits are non-refundable, a cancellation means the deposit is not returned. If there’s any chance you’ll still move — just on a different day — reschedule instead of cancelling, and your deposit stays on file.

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The one exception: if we cancel your booking and can’t provide a reasonable alternative date, your deposit is refunded in full.

We confirm every move ahead of time and show up ready to work. If our crew arrives on schedule but the move can’t go ahead for a reason on the customer’s side — no access to the property, no one there to let us in, belongings not ready to load, or payment not provided — we may charge a call-out fee equal to the two-hour labour minimum plus any applicable truck fee.

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A two-hour minimum may not apply to every type of move; the structure that applies to your booking is recorded on your Work Order. You can avoid a call-out charge entirely by making sure access is clear, someone authorized is present, and your items are ready when the crew arrives.

If our crew is on site but kept waiting for reasons outside our control — locked entry, an elevator that wasn’t booked, no parking, or items still being packed — that waiting time is billed at your hourly Service Rate in half-hour increments. Having everything ready before we arrive keeps your final bill as low as possible.

Long-distance moves — between Ontario cities, from Ontario to Quebec, Alberta, Manitoba, Saskatchewan or Nova Scotia, or cross-border from Ontario to the USA — involve route planning, scheduling and crew coordination booked well in advance.

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The same 48-hour rule applies, but because these moves are harder to reschedule on short notice, we strongly recommend confirming your date as early as possible and giving us as much warning as you can if anything changes.